Refund policy

# Refund & Return Policy

At **Mamtva Spices**, we are committed to delivering premium-quality spices that bring authentic taste and freshness to your kitchen. We take great pride in maintaining the highest standards of quality, hygiene, and food safety. To ensure the integrity of our products, we have established the following Refund & Return Policy.

## Non-Refundable Products

All spice products sold by **Mamtva Spices** are **non-returnable and non-refundable** due to their perishable and consumable nature. To maintain strict food safety and hygiene standards, we are unable to accept returns or exchanges once an order has been delivered.

## Quality Guarantee

Customer satisfaction is our priority. If you receive:

* A damaged product due to shipping,
* An incorrect product,
* A defective or tampered package, or
* A product with a manufacturing defect,

please contact our customer support team within **5 days** of receiving your order. Kindly provide your order number along with clear photographs of the product and packaging. After reviewing your request, we will offer an appropriate resolution, which may include a replacement or refund, depending on the situation.

## Refund Process

If a refund is approved, the amount will be credited to your original payment method within **5–7 business days**. Processing time may vary depending on your bank or payment provider.

## Cancellation Policy

* Orders can be cancelled only **before they are dispatched**.
* Once an order has been shipped, it cannot be cancelled, returned, or refunded.

## Contact Us

If you have any questions regarding your order, refund, or product quality, our customer support team is here to help.

**Email:** [mamtvafoodandspices@gmail.com](mailto:mamtvafoodandspices@gmail.com)

Thank you for choosing **Mamtva Spices**. We sincerely appreciate your trust and remain committed to providing fresh, pure, and high-quality spices for every home.